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Pixel Satellite SOS

Emergency satellite messaging

In 2024, Satellite SOS was introduced on the Pixel 9 seriesat Made by Google , which lets users message and send their location to emergency services via satellites when they do not have network coverage.

As UX lead, I defined and led 4+ workstreams. I also established the UX strategy and foundation for satellite connectivity on Android for all OEMs moving forward.

Product

Android

Skills

Product design
Motion design
Stakeholder management
Interactive prototyping
User research & testing

My role

Design lead

Timeline

Q2 2023 - Q2 2024

Team

Maple Kuo, Vincent Xu, Jill Pfund, Beck Chiou

Background

Most of the world population is covered by a mobile-broadband signal, but blind spots remain. Being a top priority for Android in 2024, the project's goal was to enable people to reach emergency services via satellite even when there's no cellular coverage.


It isn't every day that you get to work with satellites. This was a highly technical and fast-paced project that involved many product areas and external stakeholders. As this was an unprecedented territory for Google, our team had to had to create entirely new UX patterns and interaction models from the ground up.

  • 01

    When an emergency call won't connect, users can use Satellite SOS to report an emergency

  • 02

    Answer a couple of emergency questions to best describe their situation

  • 03

    Follow directions to orientate their device to connect with a satellite

  • 04

    And continue messaging with emergency services

  • 01

    When an emergency call won't connect, users can use Satellite SOS to report an emergency

  • 02

    Answer a couple of emergency questions to best describe their situation

  • 03

    Follow directions to orientate their device to connect with a satellite

  • 04

    And continue messaging with emergency services

  • 01

    When an emergency call won't connect, users can use Satellite SOS to report an emergency

  • 02

    Answer a couple of emergency questions to best describe their situation

  • 03

    Follow directions to orientate their device to connect with a satellite

  • 04

    And continue messaging with emergency services

Impact
Giving peace of mind to millions

Satellite SOS was unveiled at Made by Google '24 as a feature on the Pixel 9 series. It quickly earned praise from critics for its innovation and strong focus on safety.

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London,
United Kingdom

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© 2024 Dousan Miao
Made with care and plenty of coffee
© 2024 Dousan Miao
Made with care and plenty of coffee